Returns & Refund Policy for Oasis of Treasures
Thank you for shopping with Oasis of Treasures! We are committed to delivering high-quality products to our customers. If you are not fully satisfied with your purchase, please review our returns and refund policy below.
- Returns
Eligibility for Returns
- Items are eligible for return within 7 days of the purchase date. If more than 7 days have passed since your purchase, we, unfortunately, cannot offer a return, refund, or exchange.
- To qualify, items must be unused, in their original condition, and in the original packaging.
- We will not approve returns of items with missing pieces, show signs of use, or are damaged in any way not caused by us.
Non-Returnable Items
Certain items cannot be returned, including for hygiene and safety reasons, such as:
- Sanitary items, such as baby toothbrushes
- Personalized or customized items
- Sale or discounted items
How to Initiate a Return
To begin a return, go to the “Orders” section in your account, locate the order you want to return, and click “Refund”. Select the item(s) you wish to return using the checkboxes on the left, choose a return reason category, and provide details in the text box. If you received damaged or defected items, please make sure to attach clear photos showing the damage, you may attach up to three photos. We will offer a replacement or a full refund if the item is found to be defective or damaged upon review and approval. Our customer service team will review your request and will provide instructions on how to return your item.
Please note: Customers are responsible for the shipping costs associated with returning the purchased item.
- Refunds
Refund Eligibility
Once we receive and inspect the returned item(s), we will notify you about the status of your refund within 2–3 business days. If approved, the refund will be issued to your original payment method within 7–10 business days.
- Exchanges
Exchange Policy
We currently do not offer exchanges for purchased items. If you would like a different color or item, you will need to return the original item following our return process described above and place a new order for your desired product.
- Cancellations
Order Cancellations
To cancel an order, go to the “Orders” section in your account, locate the order you want to cancel, and click “Cancel Order”. You cannot cancel an order partially. Orders can only be canceled if they have not yet been processed for shipping. Once shipped, orders cannot be canceled, and the return policy will apply.
- Changes to the Returns & Refund Policy
We reserve the right to modify this Returns & Refund Policy at any time. When changes are made, we will update the “Last Updated” date at the bottom of this page. Your continued use of the website following any changes signifies your acceptance of the updated policy.
Contact Us
For assistance with returns, refunds, or any questions regarding your order, please contact us using the contact form, or at:
Oasis of Treasures Customer Service
Email: sales@oasisoftreasures.com
Last Updated: November 15, 2024.