1. What is Oasis of Treasures?

Oasis of Treasures is a UAE-based online store offering high-quality, BPA-free, and non-toxic baby, toddler, and young kids products. We specialize in baby feeding sets, child care essentials, and educational / pretend-play toys designed to inspire creativity and strengthen parent-child bonds.

2. Are your products safe for my baby?

Yes, all of our products are made from premium, lab-tested materials that are free from BPA, phthalates, and harmful chemicals. We ensure that each item meets the highest safety standards, including European and international safety standards, and we test everything with our own children before offering it to our customers.

3. What age groups are your products designed for?

Our products cater to children from newborns up to 10 years old’s. Whether you’re looking for baby feeding sets, child care essentials, or educational / pretend-play toys, we have something for every stage of childhood.

4. How can I place an order?

You can easily place an order through our website. Browse the categories, add your desired products to the cart or save them to your wishlist for later, and follow the checkout process. We offer secure payment options to ensure a smooth shopping experience.

5. Do you ship internationally?

At the moment, we ship across the UAE only. If you’re located outside the UAE and interested in our products, please contact us, and we’ll see how we can assist you.

6. How long does shipping take?

Delivery times may vary depending on your location within the UAE. We strive to process and ship orders placed before 12:00 PM UAE time on the same day. For orders placed after 12:00 PM, delivery is scheduled for the next day.

7. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track the status of your delivery. The delivery driver may contact you for additional location details if needed.

8. What is your return policy?

We accept returns within 7 days of purchase, provided the products are unused, in their original condition, and in the original packaging. Please refer to our Returns & Refund policy for more details.

9. Can I modify or cancel my order after placing it?

To cancel an order, go to the “Orders” section in your account, locate the order you want to cancel, and click “Cancel Order”. If you wish to modify an order, you will have to cancel or return it, and then place a new order for your desired product. Please refer to our Returns & Refund policy for more details.

10. What materials are used in your products?

We use high-quality food-grade silicone, beech wood, 100% cotton, and other safe, eco-friendly, and non-toxic materials in all our products. Each item is carefully crafted to ensure it is durable, easy to clean, and safe for children.

11. How do I care for the silicone baby feeding sets?

Our silicone baby feeding sets are dishwasher safe and can also be washed by hand with warm water and soap. They are designed to be heat-resistant, so they can be safely used in microwaves and sterilizers. Please clean thoroughly before first use, and do not use bleach or other abrasive detergents for cleaning. If you notice any signs of discoloration or damage, discontinue use and discard the product.

12. Do you offer gift-wrapping services?

Unfortunately, we currently do not offer gift wrapping. But it’s a service we may introduce in the near future.

13. How do I contact customer support?

You can reach out to us via email at sales@oasisoftreasures.com or by using the Contact Us form on our website. We will do our best to respond to your queries within 24 hours.

14. Can I find your products in physical stores?

Currently, our products are available exclusively online. However, we are working on expanding our presence and may collaborate with retail stores in the future.

15. Do you offer discounts or promotions?

Yes, we regularly run promotions and offer discounts. You can get 10% on your first purchase by applying the discount code “WLCM10”. Follow us on Instagram and other social media to stay updated on our latest offers.

If you still have more questions, feel free to Contact Us.